Sometimes your video might not generate as expected. Don’t worry — it’s usually a small fix.

Here’s what to check:

🔍 Common reasons your video didn’t generate:

1. Avatar not selected

   You must select an avatar before generating. If skipped, the video won’t start processing.

2. Editing style not selected

   You must click “Continue with this style” after choosing your editing style — or the generation won’t proceed.

3. Insufficient credits

   Each video costs credits. If you don’t have enough, it’ll throw an “Insufficient credits” error.

4. Prompt issues

   Sometimes very long or unclear prompts can confuse the AI. Try simplifying it or breaking it into parts.

✅ How to fix it:

• Double-check if both avatar and editing style were selected

• Make sure your credit balance is enough (usually 50–60 credits per video)

• Try rewriting your script or prompt

• Refresh the page and try again

• If you uploaded custom media, make sure it's in a supported format and size

⚠️ Midway Failure?

Sometimes the generation may fail during processing.

If that happens, you’ll see a failure message with a “Retry” button.

Just click Retry, and we’ll reprocess your video without charging extra credits.

📩 Still stuck?

If none of the above work, reach out to our support team via chat on the website. Share your script and any details — we’ll help you out ASAP.